Privacy policy
Our Purposes for Processing Your Personal Data and What is Your Personal Data We Process?
Site Usage and Shopping (Shopping as a Member or Without Membership)
To carry out the shopping transaction, to distinguish your records that we have created in our system from the records of other customers, to enable you to benefit from after-sales operational transactions (alteration, exchange, return, product inspection, etc.) without submitting an invoice / receipt, and to fulfill these operational transactions, to send you the e-invoice / e-archive invoice for your shopping, to supply the products that are not available in our stores and deliver them directly to you. ) and your identity (name, surname) and contact information (e-mail address, phone number) and shopping (shopping date, time, amount, shopping content, payment method and payment details) information in order to ensure that you can benefit from these operational transactions and to fulfill these operational transactions, to send you the e-invoice / e-archive invoice for your shopping, to supply the products that are not available in our stores and to deliver them directly to you,
If necessary, your bank account information so that the refund can be made to your bank account in the refund processes,
Your identity, contact and billing information in order to issue invoices and, in some cases, to perform current account and reconciliation transactions, as well as some additional billing information if you are a taxpayer (Turkish ID / tax number, sole proprietorship information),
If you want to make your payment by credit card, your credit card information in order to receive the payment (credit card information is transferred to the payment institution without being recorded by us).
If you want to make your payment by mail order, your name, surname, credit card information, phone number, product information, order amount, signature and front side photo of your ID.
What We Collect and Keep
As you visit our site, we track
The products you view: For example, we use this to show the products you have viewed most recently.
Location, IP address and browser type: We use this for purposes such as tax and shipping estimation.
Shipping address: We ask you to enter this so we can send your order to your desired address.
When you buy something from us, we request that you provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details, and optional account information such as username and password. We use this information to:
Send you information about your account and your order
Responding to your requests, including refunds and complaints
Processing payments and preventing fraud
Create your account for our store
Fulfill legal obligations such as invoicing
Improving our store offerings
Send you advertising and promotional messages if you choose to receive them
If you create an account, we will store your name, address, email and phone number. This information will be used when you want to pay for future orders.
We keep information about you for as long as we need it and for the legal period. For example, we will keep order information for 1 year for tax and accounting purposes. This includes your name, email address, billing and shipping addresses.
Who Has Access to Our Team
Members of our team have access to the information you provide to us. For example, both Managers and Store Managers have access to:
Order information, such as what was purchased, when it was purchased and where it needs to be shipped; and
Customer information such as your name, email address, billing and shipping information.
Our team members may access this information to fulfill orders, process refunds and assist you.
We will also use cookies to keep track of shopping cart contents as you browse our site.
Site Membership
Your identity (name, surname), contact (e-mail address, telephone number) and password information in order to ensure that membership transactions are carried out, to fulfill the requirements of the membership agreement we will conclude with you, to log in as a member, and to provide membership information,
Your identity (name, surname) and contact (phone number, e-mail address, delivery and billing address information) information in order to enable you to shop using your member information without the need to re-enter information in each shopping transaction when you want to shop on the Site as a member,
Your shopping information (shopping date, time, amount, shopping content, payment details) in order to provide you with the service of viewing your order history as a member,
In order for you to benefit from special membership programs, to benefit from special opportunities and offers to be created for you based on your purchases from the Site, to earn points and to use these points, your shopping information from the Site, general or personalized campaigns, advantages, promotions, creation of advertisements, campaigns, contests, sweepstakes and other events, segmentation, reporting, profiling, marketing and analysis studies, Site or other 3rd. party environments (notifications on the Site, pop-up display, personalized offers, customization of user screens, advertising, search, surveys, etc.), user experience on the Site, user experience on the Site. We process your marketing information (date of birth, gender, province, district, demographic information, approaches to in-site notifications/surveys/offers/campaigns, habits, favorites, likes, behaviors, preferences, search movements, segments, past purchases, cookie records, cookie and advertisement identifier/identity information and device ID, payment methods and preferences, communication preferences, shopping amount, payment channels, bank information where the payment is made) for the purposes of improving the user experience on the Site.
Commercial Communication Processes
If you give commercial communication permission/explicit consent, we process your identity (name, surname) and contact (phone number, e-mail address) information for the purposes of general or personalized campaigns, advantages, promotions, advertisements, notifications, information, marketing activities created within the scope of Site Membership and commercial communication activities (SMS, e-mail, call, etc.) for you, and to send our invitations regarding campaigns, contests, sweepstakes, invitations, openings and other events.
Corporate Sales Processes
If you contact our corporate sales unit, we process your identity (name, surname), contact (e-mail, mobile phone), customer transaction (offer, order, cargo information), billing information and the institution you work for the purposes of preparing your offer upon your request, forwarding it to you, forwarding your information to the relevant store if you accept the offer, sending your products to you, communicating with you when necessary and regarding new order processes. (Your information to be processed regarding your order is included above in the section on store purchases).
If gifts, products, etc. are sent to you by individuals within the scope of corporate sales processes, we process your name, surname, mobile phone, address and the institution you work for in order to deliver the order to you.
Legal Processes and Internal Activities
We process your identity, communication, shopping, invoice and transaction security (log records) information in order to fulfill our obligations arising from the legislation and to fulfill our other legal obligations to authorized and authorized public institutions and organizations.
For the purposes of using all kinds of lawsuits, answers and objections against official institutions and organizations such as courts, enforcement offices, arbitration committees in disputes that may arise, conducting negotiation and agreement processes regarding disputes, providing you with the necessary information if you request information from us, and for internal audit, internal control and reporting, testing, We process your identity (name, surname), contact (phone number, e-mail address, address), shopping, invoice, transaction security information (Site membership, Site / Mobile Application purchases, log records regarding permission / explicit consent / contract approval within the scope of commercial communication) and legal transaction information (correspondence and file information regarding dispute processes) within the scope of development and improvement studies.
To whom and for what purpose can we transfer your personal data?
Your personal data,
In order to receive product and service support in the fields of information technologies, marketing/advertising/analysis activities, logistics services, payment services or consultancy requiring expertise, etc. For the purposes of receiving product and service support on issues such as information technologies, marketing/advertising/analysis activities, logistics services, payment services or consultancy requiring expertise, etc., our company may contact domestic and foreign service providers (call center, those who collect personal data through devices, marketing/advertising/analysis service providers, database and server service providers, those who provide services to monitor Site usage, e-mail server service providers, e-invoice and e-archive invoice service providers, electronic message intermediary service providers, cargo and courier companies, suppliers of special product sewing services, card printing service providers, printing houses, warehouse service providers, banks and electronic payment institutions, legal and financial consultancy service providers, independent audit service providers, archiving service providers),
The information requested from us in order to fulfill our obligations to provide information, documents and other relevant obligations to authorized and authorized public institutions and organizations and judicial authorities and to exercise our legal rights such as the right to sue and reply to these institutions, organizations and authorities,
With our suppliers and payment institutions related to the relevant transaction, from which we receive consultancy services when necessary for the purposes of monitoring and detecting suspicious transactions and preventing unlawful transactions,
We share it with our business partners within the scope of activities related to increasing the visit traffic on the Site.
What is the Method and Legal Reason for Collecting Your Personal Data?
Your personal data is collected by partially or fully automated means through your use of our website such as filling out the membership form, membership information page, adding products to your cart or favorites, placing orders, returning the products you have purchased, and your support requests.
What Are Your Rights?
Regarding your personal data processed by us, you can always apply to us regarding your rights under Article 11 of the Law. You can send your applications by sending an e-mail from your e-mail address registered in our system. (We would like to remind you that the relevant request must comply with the conditions in the Communiqué on the Procedures and Principles of Application to the Data Controller).
Cookie Policy
As Haracci; Various types of cookies are used on the Site in order to conduct statistical studies on the use of the Site, to make targeted advertisements/promotions and to ensure that you have an effective customer experience. These are session cookies, persistent cookies, mandatory cookies, functionality cookies, analysis cookies, commercial cookies and third party cookies.
Cookies are small data particles placed on computers and mobile devices in order to ensure the proper functioning and development of the website visited, to personalize and improve the user experience, to visit the sites without logging in and/or to send commercial-social notifications to the party (which can be seen even if the internet browser is closed, as the case may be) and to provide general or customized information, advertisements and promotions to the site users-visitors in general, both on the relevant site and on other sites (including social media-networks and online advertising networks). In addition, we share the traffic data we obtain through cookies with our third party business partners and digital marketing companies at home and abroad for digital marketing purposes. Cookies are kept on computer-devices for a period suitable for the purpose, provided that the legal maximum period, if any, is not exceeded.
Visitors who use our Site (including mobile versions) are deemed to have accepted the above-mentioned application, as well as the processing of the relevant cookies for the purposes and scope-conditions stipulated for your various information here, in the personal data legislation and in other parts of this information text (including their transfer-sharing and use to third parties within this framework).
Visitors can always remove cookies and/or stop the aforementioned notifications by editing cookies from the settings of the program and/or operating system and/or internet browser on their devices at any time (In this case, it should be known that our Site / the relevant device / program may not work as desired and / or may not be informed about the notification content).
Express Consent and Consent to Commercial Communication
I know that I can withdraw my explicit consent regarding my membership ("Site Membership") on the Haracci website (www.haracci.co "Site") at any time and without any justification and stop the personal data processing processes based on explicit consent.
Within the scope of the Law No. 6698 on the Protection of Personal Data ("Law"), I consent to the processing of my personal data as explained in detail in the clarification text presented to me on the membership screen, which I can always access through the Site, with the following declaration of consent.
To ensure that my current or future personal data, Membership transactions are carried out, to fulfill the requirements of the membership agreement, to be able to log in as a member, to receive membership notifications, to be able to shop using my member information without the need to enter my information again in each shopping transaction to shop on the Site as a member, to view my previous orders and order history as a member, To be able to benefit from special membership programs, to benefit from special opportunities and offers to be created according to my purchases from the Site, to earn points and to use these points, to create general or personalized campaigns, advantages, promotions, advertisements, to organize campaigns, competitions, sweepstakes and other events, to carry out segmentation, reporting, profiling, marketing and analysis studies, to carry out advertisements and marketing / communication activities (notifications on the Site, pop-up display, personalized offers, customization of user screens, advertising, search, surveys, etc.) belonging to Haracci on the Site or other 3rd. I consent to the sharing of Haracci's advertisements and marketing/communication activities (notifications on the Site, pop-up display, personalized offers, customization of user screens, advertising, search, survey, etc.), information technologies, marketing/advertising activities or consultancy requiring expertise, etc. with Haracci's suppliers abroad in order to receive product and service support.
Protection of Personal Data
Name, surname, e-mail address, T.R. Identity number, demographic data, financial data, etc. belonging to the BUYER, which can be defined as personal data within the scope of the Law on the Protection of Personal Data. information; to take orders, to provide products and services, to improve products and services, to solve systemic problems, to perform payment transactions, -if prior approval is given- to be used in marketing activities about orders, products and services, to update the information belonging to the BUYER and to manage and maintain memberships and to perform the distance sales contract and other contracts established between the BUYER and the SELLER and to perform the technical, logistic and other similar contracts of 3rd parties. In order to ensure that the technical, logistics and other similar functions of third parties are fulfilled on behalf of the SELLER, the SELLER, the SELLER's affiliates and third parties and / or organizations may be recorded indefinitely / permanently, stored in written / magnetic archives, used, updated, shared, transferred and processed in other ways.
Commercial electronic communications may be made to the BUYERS by www.haracci.co via SMS/text message, instant notification, automatic call, computer, telephone, e-mail/mail, fax, other electronic communication tools for the purpose of promotion, advertisement, communication, promotion, sales and marketing of all kinds of products and services, credit card and membership information, transactions and applications in accordance with the legislation in force, and the BUYER has accepted to receive commercial electronic messages.
The necessary measures for the security of the information and transactions entered by the BUYER on the Website have been taken by the Seller in its own system infrastructure to the extent of today's technical facilities according to the nature of the information and transaction. However, since the said information is entered from the devices belonging to the BUYER, it is the responsibility of the BUYER to take the necessary measures, including those related to viruses and similar harmful applications, in order to be protected by the BUYER and not to be accessed by unrelated persons.
The BUYER may request the SELLER to stop data use-processing and/or communications at any time by contacting the SELLER through the specified communication channels. According to the BUYER's explicit notification in this regard, personal data processing and/or communications to the party shall be stopped within the legal maximum period; in addition, if the BUYER wishes, his/her information, except for those that are legally required and/or possible, shall be deleted from the data recording system or anonymized in such a way that his/her identity cannot be determined. If the BUYER wishes, he/she can always apply to the SELLER and get information about the transactions related to the processing of his/her personal data, the persons to whom it is transferred, correction in case of incomplete or incorrect, notification of the corrected information to the relevant third parties, deletion or destruction of the data, objection to the emergence of a result against him/her by analyzing it with automatic systems, and compensation in case of damage due to unlawful processing of data. Such applications will be examined and the BUYER will be returned to the BUYER within the legal period within the periods stipulated in the legislation.
The privacy-security policies and terms of use of other sites accessed from the Website are valid, and the SELLER is not responsible for any disputes and negative consequences that may arise.
Event of Default and Legal Consequences
The BUYER accepts, declares and undertakes that in case of default in the transactions made with the credit card, the cardholder bank will pay interest within the framework of the credit card agreement made with the bank and will be liable to the bank. In this case, the relevant bank may apply for legal remedies; may request the costs and attorney's fee from the BUYER and in any case, if the BUYER defaults due to the BUYER's debt, the BUYER accepts, declares and undertakes that the BUYER will pay the loss and damage incurred by the SELLER due to the delayed performance of the debt.
Evidence Agreement and Dispute Resolution
The records of the SELLER (including records in magnetic media such as computer-audio records) constitute conclusive evidence in the resolution of any dispute that may arise from this Agreement and/or its implementation. The parties have agreed that the Consumer Arbitration Committees in the place of residence of the BUYER and the SELLER within the monetary limits determined within the framework of the legislation in disputes arising from the implementation and interpretation of the Agreement, and in cases exceeding the Consumer Courts of the BUYER and the SELLER shall be authorized.
Effectiveness
In case of payment of the order placed through the site, the BUYER shall be deemed to have accepted all the terms of this Agreement. The SELLER is obliged to make software arrangements to ensure that the order cannot be placed without confirmation that the Agreement has been read and accepted by the BUYER on the site.
Web Membership Agreement
The party with whom you will make a contract for your purchases over the internet or on your mobile device is www.haracci.co
For the establishment of this agreement, it is sufficient to enter the requested Member(s) Information and the password you will determine, give the specified approvals and / or permissions and press the [Complete Membership] etc. button. We kindly request you to enter your name, e-mail address / mobile phone number and other mandatory information correctly, completely and accurately; if you notice an error, correct it. You can correct the deficiencies / errors you notice after the completion of the membership process in the My Account section, which you will access from the Member Login section, or you can contact our Customer Service.
When your membership process is completed, we will send this Membership Information-Contract (in form-text) to the e-mail address you specified in the Membership Information. It is also available as a form on our Website. A text such as the text of the Agreement "special" for the member (whose information is entered as a party) may not be kept separately in our Company's systems.
You may terminate your membership at any time you wish with a verbal or written notification to our Company through the above-mentioned communication channels, without any justification and without penalty; likewise, our Company may terminate/suspend memberships for various reasons.
Confidentiality, protection, storage, processing, use and destruction of member-customer information, commercial electronic communications and other issues in our Company and our Site, the Privacy Rules-Policy and Terms of Use specified below in various current principles apply.
The necessary measures for the security of the information and transactions provided by the members have been taken in the systems and internet infrastructure by our Company or the relevant organization according to the nature of the information and transaction. All credit card transactions and approvals are carried out online between you and the relevant Bank and similar Card Organizations independently of our Company (Information such as credit card "password" is not seen and recorded by our Company).
The information entered on our website for membership, purchasing products/services and updating information, as well as sensitive confidential information of credit and debit cards cannot be viewed by other internet users.
Information belonging to our members may be disclosed to the relevant organizations within the framework of our responsibilities stipulated by legal regulations.
Our members can stop commercial electronic communications at any time they wish and without any justification; by contacting our Company through the relevant communication channels specified (above-below) or by making the rejection process specified in our messages or by using the system established / established by the competent authorities, if any. According to the explicit notification of the member in this regard, the communications to the party for the channels specified by the member are stopped within the legal maximum period (possible-required transactions and communications according to the law continue in any case).
Our members can remove "cookies" and/or stop notifications from the operating system and/or internet browser settings of their computers and mobile devices at any time.
The personal data of our members who change any information (including contact information) with the information update transactions you will make on our site and the permission they give for electronic commercial communication are also valid for their changed / new information. As such, when our members who change their communication preferences and stop commercial electronic communication for any communication channel-address or make the rejection process in our commercial electronic messages, when they make a transaction on the membership page that they want to communicate, they continue to receive our commercial electronic messages from the relevant channel, without the need for any further permission / approval and regardless of their previous rejection notifications, if any, based on the approval they have given here and otherwise, but again until they change their communication preference from the membership page on our site or make a duly rejection notification for any commercial communication.
The Member who approves this Agreement by entering the information requested in the Membership Information on our Site; In addition to having previously seen-examined the information regarding personal data transactions and membership-customer services on our Site (or mobile application) and / or in our stores,
It declares and accepts that it has read and understood all the information, terms and conditions written in this information-Contract, that it will comply with all obligations of the party in full and on time, and that it will bear the relevant rights and responsibilities.
The privacy-security policies and terms of use of other sites accessed from our site are valid; Our Company is not responsible for any disputes, material and moral damages and losses that may arise due to the use of information from websites, all kinds of notifications and mobile applications accessed for advertising, banners, content or any other purpose, as well as the ethical principles, privacy-security principles, personal data storage and destruction policies, service quality, terms of use and other practices of the sites.
All intellectual-industrial rights and property rights, except those belonging to other third parties according to our Company's agreement; all intellectual-industrial rights and property rights belong to our Company regarding all kinds of information and content related to our Site and their arrangement, revision and partial / complete use.
The members are responsible for the information obtained by the members from our Site or other sites / mobile applications / all kinds of notifications linked on our Site, information, promotion and advertisements made to them electronically, as well as the decisions they take within the framework of all kinds of suggestions, all kinds of transactions and applications and their results.
In the event that the members are informed in the specified ways and / or purchase a product / service as a result of the communications, information, notifications, notifications, promotions and advertisements made to them, the said transaction is also subject to the consumer contract they will make with the seller / provider in accordance with the legal procedure. The consumer contract is applied on its own terms and between the parties. In your purchases from our site, the terms of the order preliminary information form-distance sales contract that you will see during each transaction (also) will be valid.
Our Company reserves the right to make any changes that it may deem necessary in the above issues and in the products, services and opportunities it will offer to its members; these changes shall be effective from the moment they are announced by our Company from the Site / mobile application or other appropriate methods; all campaigns are subject to their announced terms.
You can consult our Company for additional information on all these issues.
Our members may submit their requests and complaints to our Company through the following communication channels:
Address: Altunizade Mah. Ord. Prof. Fahrettin Kerim Gökay Cad. Selçuklu Konakları No: 48 A Interior Door No: 9 Üsküdar/ Istanbul
E-Mail: haracci@haracci.co
Internet Address: https://www.haracci.co
We are pleased to meet the justified demands-complaints and all kinds of applications of our members. If it is not possible, you can apply to the Provincial and District Arbitration Committees and Consumer Courts in your settlement within the legal monetary limits.